Yes, xtian, kudos for choosing clean response words. It makes you look as intelligent as you truly are. Also, great suggestions from the lot of you.
I think you have done well with your responses, getting to the point quickly. You must feel some comfort with your messages hitting the target. The only thing is that you seem to have lost a little value from your JJs... That may be the price to pay to rid yourself of a customer you really don't want. Probably worth it.
This is one of the main reasons why I have stopped doing repairs for the general public. And if I had a (plug in arbitrary value) for every time a customer has not shown up for a set appointment...
I'll just say that the only way I could have financially survived, is that the sheer volume of customers included a good percentage of people who kept their appointments.
I have several amps that have been here long enough to liquidate... Two of them are Marshalls with blown OTs... Those are usually the ones that never get the ride home. They were brought here with the thought that it was something very simple only to find that the cost of parts and labor were more than expected. I have always found it hard to break that news to the owners in this type of case.
Funny thing is, the a-holes that try to flame me for their misplaced dissatisfaction are usually on the list of anyone else who might have repaired for them in the past. I live in a community that doesn't have many repair techs/capita. I can send a message or make a phone call and find out quickly that my suspicions are well founded nearly 100% of the time.
I have given the speech to every new customer about how I do not put my money into a customer's device. So they have to pay for all materials and shipping before I buy the parts. If they leave it sitting, I have not put much labor into it other than assessment. Also, they have only the assessment fee to pay to pick it up. Should be easier for them that way, but they still keep leaving them. That's is exactly how I acquired the Echoplex that I have (still needs several parts). I think I can safely call it mine after 7 years... I really can't remember what the interval is in Indiana.
"Education is what you're left with after you have forgotten what you have learned" - Enzo